For inquiries about the game, contact by filling out the required items from the mail form at the bottom of this page.

Customer Support Guidelines

1：Customer Support replies will be made in Japanese or English.

2：We cannot answer questions or requests regarding gameplay strategy.
We may not be able to answer all questions, whether or not the question is related to gameplay strategy.

3：Response may take time depending on the requested information.
We cannot fulfill requests or information for immediate response or any specified time frame.

4：Responses are for the individual customer only.
Please do not copy, share, or transfer information written in this mail for any other use besides individual reference.

5：In case E-Mail is undeliverable, or depending on the requested information, we may prefer other ways to contact user.

6：Inquiries regarding in-game harassment will be investigated upon information provided, and customer support will provide appropriate response necessary.
We may not able to fully respond to a request depending on the nature of the issue.
Results of issue and all related information will not be shared with the reporter.

7：Response may be delayed if inquiry contains of multiple comments or requests.
Please provide a single request per inquiry for best response.

Please agree to the "Customer Support Guidelines" above before using the contact form below.

Thank you for your understanding and co-operation.

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Customer Support Hours

Please note in advance.

Contact form is available 24/7, however Customer Support will not be available during weekends and holidays.
Operational hours are 11:00AM to 6:00PM Japan Time Zone.
Inquiries submitted during non-operating hours will be replied to the e-mail address written in the mail form from the next business day.

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Support during New Year Holidays

Iruna Online Customer Support will be closed during the following period.

December 30th, 2023 to January 3rd, 2024

Submission form is available during closed days, however replies will be done from January 4th, 2024 in the order received.

Please note that replies may take longer than usual days.

We apologize for the inconvenience, but thank you for your understanding.

Server monitoring will be done as usual during the closed days.

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The flow of how the inquires will be handled

1:An automatic reply message will be sent to you just after you inquiry is sent to Iruna Online support.
Please read the auto reply message.

2:After the auto reply message is sent, the Iruna Online support team will reply .

3:According to the content sent, we may contact you again.

*If the auto reply message is not sent to you, the e-mail address entered in the mail form may be mistaken or the message cannot be received due to mail filters set up for spam.
Please contact us after you checked the entered e-mail address, and have checked the mail receiving settings(Accepting from the domain @iruna-online.com).

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